Cancellation policy
The following withdrawal instructions apply to consumers. A consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. Depending on what you order, the separate instructions for goods, digital content or services apply.
A. Withdrawal instructions for goods
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day:
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, if goods ordered in a single order are delivered together; or
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last item, if multiple goods ordered in a single order are delivered separately; or
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, if goods are delivered in several lots or pieces; or
- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first item, in the case of a contract for regular delivery of goods during a defined period.
You may also exercise your right of withdrawal online using our Cancel contract function. If you use this function, we will promptly acknowledge receipt on a durable medium, such as email, including the contents of your declaration and the date and time it was received. To meet the deadline, it is sufficient to submit your declaration through the withdrawal function before the period expires.
To exercise your right of withdrawal, you must inform us (ProDIAG GmbH & Co. KG, Clärenore-Stinnes-Straße 8, 27283 Verden (Aller), Germany, telephone: +49 176 4653 9664, email: info@prodiag-bremen.de) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
B. Withdrawal instructions for digital content
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (ProDIAG GmbH & Co. KG, Clärenore-Stinnes-Straße 8, 27283 Verden (Aller), Germany, telephone: +49 176 4653 9664, email: info@prodiag-bremen.de) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal
For paid digital content not supplied on a tangible medium, your right of withdrawal expires early when we begin performance after you have expressly consented to performance beginning before the withdrawal period expires and acknowledged that you thereby lose your right of withdrawal when performance begins. We must also have provided you with the contract confirmation required by section 312f of the German Civil Code.
C. Withdrawal instructions for services
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (ProDIAG GmbH & Co. KG, Clärenore-Stinnes-Straße 8, 27283 Verden (Aller), Germany, telephone: +49 176 4653 9664, email: info@prodiag-bremen.de) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that services begin during the withdrawal period, you shall pay us an amount proportionate to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract.
Early expiry of the right of withdrawal
For paid services, your right of withdrawal expires early once the service has been fully performed, provided that before performance began you expressly consented to its early commencement and acknowledged that you would lose your right of withdrawal once the contract had been fully performed. For contracts concluded away from business premises, your consent must be provided on a durable medium.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: ProDIAG GmbH & Co. KG, Clärenore-Stinnes-Straße 8, 27283 Verden (Aller), Germany, telephone: +49 176 4653 9664, email: info@prodiag-bremen.de
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
(*) Delete as appropriate.